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Essay on Business Report Of China Airlines Supply Chain Of Customer Service
China Airlines, the biggest Airline of Taiwan, was established in 1959, with a total fleet of 2 PBY Amphibians. During the 1960's, China Airlines was available to establish its first domestic and international routes and in 1962, a flight from Taipei to Haulien became the airline's first domestic service.
Growth continued and by 1966, service to Hanoi, Vietnam begun, thus becoming the airline's first international destination. The next 22 years saw sporadic but large growth for the company. Routes were opened to Los Angeles International Airport, JFK International Airport, London Heathrow Airport and Charles De Gaulle International Airport among others.
Jets were acquired, and China Airlines enjoyed such planes as the Boeing 747 on their fleet. China Airlines currently flies to many destinations in Asia, Europe, North America and the South Pacific. Because of political obstacles due to the establishment of the three links (direct postal, telephone and airline links between Mainland China and Taiwan), it does not have regularly scheduled flights into Mainland China, and passengers to Mainland China must go through Hong Kong, and transfer into another airline.
In recent years, however, the airline has had to struggle with the negative public perception caused by a string of major crashes. In 1970, a YS-11 of the airline struck a ridge while landing at Taipei, killing 14 people. This was the first fatal accident the airline had. In 1971, a Caravelle airplane of China Airlines blew up after a bomb in it exploded, causing the deaths of 25 people.
In 1985, a China Airlines 747 at San Francisco International Airport suffered engine trouble, which left two people injured. In 1986, another China Airlines Boeing product, this time a 737 crashed. Thirteen people lost their lives. The airline unfortunately has a number of such incidents attached to its name (Article available on-line)....
