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Essay on TQM total quality management, relate to human resources
Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture.
In the face of complex and dynamic environment the survival of any profession hinges on the adaptation of new technology and human competence. The ability to co-ordinate information technology and the innovative ability of human resources make a difference between the success and failure of an organization. Library and information centers are no exception to this.” Information is a strategic resource. Knowledge management includes knowledge capitals (i.e. information in the form of manuscripts, books, periodicals, research reports, seminars/conferences, soft wares etc.) and knowledge workers. Since library and information professionals are knowledge workers, adopting new techniques would improve their skills and capabilities. It indirectly improves the services and products offered by knowledge workers. One such new technique which has been tested and proved to be fruitful in the management of human resource is TQM Information industry today is attracting the attention of many in our country” (Journal, 2002)
.Business Improvement and Quality Management
A recognized and useful strategy for business improvement is attention to quality issues.
Areas of Quality Management include:
Leadership
How a clear and visible quality value system and supporting management system is created and sustained.
Information and analysis
The scope, validity, use and management of data and information, that underlies the firm’s quality system.
Strategic Quality Planning
Process for retaining or advertising quality leadership and its use of quality improvement planning into its business planning.
Your use of your Human Resources
How you develop and use the full potential of your workforce towards quality, maintaining a climate of continuous improvement, personal and organizational growth.
Quality Assurance [QA] of products and services
The systematic approaches used by you for total quality control of products and services...........
