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Essay on ALLTEL
Many know Jacksonville, Florida-based ALLTEL Information Services for its widely used service bureau for handling mortgage-servicing portfolios. But ALLTEL's value-added network is building business-to business communications traffic, and its Internet Solutions unit is another growing piece of this modern technology company. (Christine Avery, Diane Zabel, 2001)
Although ALLTEL may appear a bit schizophrenic, the opposite is actually true. The Little Rock-based powerhouse has always had a clear vision of how telecommunications and computer technology were related fields with intrinsic synergy. Think of it as the yin-and-yang approach to modern technology. The yin, or external rationale, for ALLTEL's strategy is that computer and communications infrastructures have become commingled. Data has to be transmitted, Jeffrey Fox, president of ALLTEL Information Services (AIS), says plainly and simply. The yang approach is more internal. ALLTEL Information Services is the outsource provider for ALLTEL's communications divisions, which is its largest customer. "We manage all of their infrastructure data centers for networks, software development and production," says Fox. "We act for them as EDS would for some other company."
And then there's mortgage technology, which ALLTEL plays a dominant role in delivering, especially in servicing. The strategy at ALLTEL has been convergence between telecommunication and information sources, adds James Milligan, president of ALLTEL's Residential Lending Solutions division, Jacksonville, Florida. "Most clients we deal with are large financial institutions, and we look at telecommunications and information services as being tightly intertwined. They blur into one another these days, particularly now with the Internet. Our strategy is to provide a capability to deliver telecom and information services on a wholesale basis to financial institutions." (Christine Avery, Diane Zabel, 2001)
The concept must be working, as ALLTEL Residential is probably the country's leading provider of automated mortgage banking "solutions": that is to say, software and computer services for loan origination, secondary marketing, Internet and servicing products....
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