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Essay on Training and Development at FedEx
The Company that was first to offer online shipping and tracking is still a technology leader. FedEx technology enables customers, couriers and contract delivery personnel to wirelessly access the company's information system networks anytime, anywhere. In fact, FedEx was the first Transportation Company to embrace wireless technology more than two decades ago, and continues to be a leader in the use of innovative wireless solutions.
Package Tracking:
Customers can track the status of FedEx Express, FedEx Ground and FedEx Freight shipments or find the nearest FedEx Express drop-off location via Web-enabled devices such as WAP phones, Personal Digital Assistants and pagers.
Package Scanning:
FedEx also uses wireless data collection devices to scan bar codes on shipments. These "magic wands" are a key part of what makes it possible for customers to find out where packages are in transit, whether on a FedEx Express jet speeding across the Atlantic Ocean or a FedEx Ground tractor-trailer on the Pennsylvania Turnpike.
On average, FedEx Express and FedEx Ground packages are scanned at least a dozen times from pickup to delivery. At pickup, each package's shipping label bar code is immediately scanned to record the pickup time, destination and delivery commitment. The scanned information is uploaded to the FedEx mainframe. Bar codes are scanned again at every key step of the shipping process, allowing customers to follow the status of their shipments throughout the journey.
FedEx's newest data collection device for couriers incorporates a micro-radio for hands-free communication with a printer and mobile computer in the courier's delivery vehicle. Called the Power Pad, the devices use Blue tooth wireless technology that allows FedEx couriers to communicate with each other within 30 feet of their vehicle. (Wireless Solutions)
The Training Challenge:
For over a decade, companies in the U.S have undertaken the challenge of implementing a total quality management/statistical process control (TQM /SPC) initiative....
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