Issues involving personnel management are frequently cited as areas in which managers were challenged in their jobs. Among the personnel issues they specified were: dealing with interpersonal problems, developing personnel policies, analyzing staff roles, developing job descriptions, using methodologies to determine staffing requirements, working with volunteers, and motivating, supervising, and supporting staff.
The problem with major car rental chains is that they do not need to be concerned with customer service, as they do not need to rely on the word of mouth advertising. With a major company that has countless locations across the world, you become a faceless nobody in a sea of countless customers. Whereas with an independent agency you are a very important customer, as small businesses rely on the word of mouth. So if you are happy with your rental experience, and you spread the word they get more business, this way they strive to make you as happy as possible and give you everything you need. A recent survey by the Travel Industry Association of America determined that 43% of travel info was collected from friend or family referrals. If you are happy then the rental company is happy. So if you had a great rental experience tell you friends and spread the word.
So great customer service is important when renting a car, but also very import is you have a problem with your rental car. If you rent from a major chain, and you have a problem or complaint, you can guarantee it will become lost in a huge complaint pile and will probably never be reached. There is no one to complain to with a major company. However, with an independent agency all of your concerns (that is, if you have any) will be addressed immediately, as small business owners are more......
